When Hosting Goes Wrong

Published on January 15, 2008

I got an email this morning mentioning the following:

This is just a notice that your DreamHost Account #XXXXX has a balance of $71.34 (including any charges not due until 2009-01-23), with $71.34 due (since 2008-12-23).

What?!? I renewed my subscription about a year ago (if I remember correctly), and I got a 2 year renewal, meaning that I should still have about a year left. Furthermore, I completely used rewards money to pay my bill (since I had it available), so my credit card was never charged to begin with. Thankfully, the credit card they have on file for me had expired, but I’ve lost all of my referral rewards! Needless to say, I was pretty upset by this. Then I found this post over at their emergency status blog: “billing issues“. It seems like something went wrong, they know about it, and are fixing it.

I have yet to get my money back, and I have no doubt they’ll fix the problem, but it bothers me nonetheless. This problem, coupled with the DreamHost hack seen back in June, are starting to concern me. Not to mention the fact that the server this blog is hosted on has degraded in performance drastically over the past several months. It might be time for me to find another web host. I’ll be sure to keep you posted.

Update: To their credit, DreamHost has corrected the issue.

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