It seems that Papa John's has "outsourced" the pizza ordering process. The past two times that I have called our local Papa John's establishment, I was connected with an operator at who knows where. She took my order like the local folks normally do, but she clearly submits the order via her computer ("let me key in your order here on my computer," she says). What clearly gives it away as a call center is the fact that the operator gives the actual address of the local establishment: "Do you want to pick up your pizza at [insert address here]?" The local folks never asked that in the past; it was simply "is this for pick-up or delivery?"

I'm not exactly sure why Papa John's would want to send the ordering process to a call center. Is it simply to hire fewer people? Was our local establishment doing such a poor job that the corporation stepped in to help?

Has anyone else seen this behavior when ordering pizza? I'm not sure if this is just something at our local establishment or if this is a wider spread change. Either way, it's very strange.